KONG cooler 25 quart and KONG Cooler 70 quart next to tree with closed lids

KONG Coolers - FAQ

Coolers

How much do the coolers weigh when empty?

20QT: 15 LBS

25QT: 22 LBS

50QT: 32 LBS

70QT: 37 LBS

Cruiser: 45 LBS

110QT: 47 LBS

How are KONG Coolers different than other rotomolded coolers?

There are lots of innovative premium cooler companies out there, but there are many reasons why KONG Coolers stand out.

Made in America. Our coolers are manufactured and sold from an Elkhart Plastics facility in Atlantic, Iowa. This lets us keep prices low and quality high. We have always been Made in America, and we always will be.

Superior Ice Retention. KONG Coolers have been tested by third party reviewers to hold ice for 10+ days, which is longer than most other leading brands.

Accessories. KONG Coolers are well-known for our unique add-on accessories including the Divider, Cut’n Tray, Kicker, Bottle Biter, and Krush Guards. Many of our accessories are multi-functional. Shop accessories here.

Handles and Latches. KONG Coolers handles and latches are made of nylon, making them more sturdy and dependable. Most companies use rope handles and rubber latches.

Lid. KONG Coolers lids open up at a 45-degree angle while up against a hard surface, making them more user friendly.

Are the coolers bear-resistant?

Yes. All of our coolers (except the KONG 20) have been tested and certified by the Interagency Grizzly Bear Committee (IGBC). Videos of the testing are available on our YouTube channel.

Accessories

How do the accessories work?

We have several YouTube videos available that highlight how to set up and use KONG Coolers accessories. Click the links below to view on YouTube.

Full accessory setup

KONG Kicker

KONG Krush Guards

Dividers: Every KONG Cooler (except KONG 20) comes with one Divider. Aside from the KONG 20 & 25, every size KONG Cooler can be used with multiple dividers to either shelf or divide cooler contents. This allows you to divide your cooler into various sections for maximum storage. For example, dry goods can be kept on one side of the cooler while ice and beverages are on the other.

Cut’N Trays: This accessory can be mounted to the side of most KONG Coolers with a Kicker. Or, it can be stored on the upper rim in the KONG 50, KONG 70, KONG 110, and Cruiser. Official Cut’N Trays for each available size are sold separately in the accessories section of the website. Dividers can double as Cut’N Trays.

Bottle Biter: This is our most popular accessory. It can be added to any size KONG Cooler and is completely removable. Check out an installation video from one of our ambassadors.

What comes standard with each cooler purchase?

Each cooler (except the KONG 20) comes with one Divider. Other accessories are sold separately.

Ordering and Shipping

Where can I purchase KONG Coolers?

KONG Coolers are currently sold online at kongcoolers.com.

Do you price match?

No. Under no circumstances will we match sale or regular prices of any other retailer.

How do I enter a promo code?

If you have a promo code, you will enter it at checkout in the box that says “Discount Code” in the right column. Be sure to enter your code before submitting payment, or it will not be applied.

How long will it take for my order to ship?

Typically, Website orders ship with 1-3 business days. We recommend placing your order as early as possible around major holidays due to possible shipping delays. Any known delays will be noted on individual product pages.

How much is shipping?

Shipping is free for customers in the continental U.S. on orders over $49. Shipping cost on orders under $49 depends on the item(s) purchased and the shipping address. Contact customer service if you would like an estimate.

Do you ship internationally?

Currently we are set up to ship to customers in the continental U.S. only. Customers in Alaska and Hawaii can contact customer service if interested in paying for shipping.

What does your packaging look like?

All coolers are shipped in a branded box with the KONG Coolers logo on the outside. Accessories and apparel are shipped in non-branded packaging. We know this can be important for customers purchasing gifts!

warranty and brand changes

Why are you pausing cooler production?

We’ve decided to pause KONG Coolers production due to recent challenges in
our supply chain and economic conditions. Our top priority is to ensure we can
continue to deliver the high-quality coolers you’ve come to expect. We’re
taking some time to reassess the business. Thank you for your understanding and
patience during this transition!

What will happen to my warranty if I purchased a KONG Cooler before thebrand announced the pause in operations?

If you purchased your KONG Cooler before September 17th, 2024, rest assured
that your limited lifetime warranty remains in effect. For any coolers bought
on or after that date, please note they will be sold as-is and will not be
covered under warranty. We’re here to support you! Please reach out to our team
with any questions.

How can contact I you with warranty claims and questions once sales are discontinued?

We will maintain up to date contact information on kongcoolers.com. You can still
reach us at Warranty@kongcoolers.com or help@kongcoolers.com. While response times may be a bit longer
than usual, we’re here to assist you with any questions or concerns you may
have during this period.

When will KONG Coolers return?

To be determined. We are taking this opportunity to evaluate the KONG Coolers business. Stay subscribed to emails and follow us on social media for future business updates.

Sales and Discounts

Where do you announce sales?

We announce sales and promotions via email and social media. You can scroll to the bottom of this web page to find links to our social media and email sign up form.

Do you offer a discount to veterans and active service members?

Yes. We're partnered with GovX to thank these individuals for their service. Once you've added an item to your cart, the GovX icon will appear at the bottom of the cart page. Click the icon to sign up or sign in with GovX. Once you're verified, a discount will be automatically added to your order. This discount cannot be used with other offers.

Do you offer discounts on bulk orders?

We do have special pricing available for customers purchasing in bulk. Please contact customer service with details on how many coolers you want to purchase to receive a quote.

Do you offer discounts to non-profit organizations?

Yes. Please contact customer service with your order details.